谢哈乐园（Xel-Ha）1日游Xel-Ha 1 Day Tour
✦行程特色Highlights
1. Xel-Ha天然主题公园浮潜
2. 与海洋生物零距离接触
3. 随意吃，畅快饮
- Xel-Ha is a natural theme park, waiting for you to explore its wonders.
- Zero distance contact with marine life.
- Feel free to eat, drink and feast all day in Cancun!
- Enjoy a once in a lifetime experience of fun!
📅出发日历 · 库存Departure Calendar · Live Stock
🗺每日行程Daily Itinerary
前往世界上最大的自然海洋生态公园 【Xel-Ha 乐园】，这里是世界上最大的自然海洋生态公园，整个园区就是一个自然保护区，人工投喂使周围的鱼群聚集于此。这里有美丽的加勒比风光、热带雨林和独有的物种以及完好的自然生态。Xel-Ha包括了不限量自助餐与饮品、浮潜、漂流、空中绳索及高崖跳水等娱乐项目。
上午6:30-7:30酒店大堂集合，具体上车时间请点击蓝色字体查看，具体出发时间需联系客服确认。
行程安排：
酒店 → Xel-Ha乐园 → 返程
温馨提示：
1. 该行程多为水上活动，请游客提前准备好泳衣、浴巾及适合装备
2. 此行程无中文导游，请务必提前抵达上车地点
3. 务必在16:30之前抵达Xel-Ha乐园正门，搭乘接驳车返回酒店
Xel-ha is known as one of the best and biggest natural attractions of Mexico. It may be the world’s biggest natural aquarium, where visitors can spend hours of fun and adventure with amazing colorful fish in its crystal-clear waters. It is one of the most exciting experiences to live while you visit Cancun. Here, you will enjoy lunch at an open bar, and you will have the opportunity to swim in one of the largest natural aquariums in all over the world. If snorkeling is your passion, this is the place for you! Find yourself surrounded by hundreds of rainbow-color fishes, stingrays, and turtles that have made Xel- Ha their home and immerse yourself in this fascinating world! An adventure with great food and drinks included at all bars and restaurants, a great experience which includes epic fun and lots of family moments worth remembering forever!
Depart from hotel: 6:30am-7:30am. Please click the blue font to view the specific boarding time, and contact customer service to confirm the specific departure time.
Tour Inclusions：
1. Round trip transportation 2. Access to Area Plus facilities 3. Use of snorkeling equipment 4. 1 Buffet lunch including 1 beer and unlimited beverages (soft drinks, flavored waterand coffee) while consuming food 5. Shows, exhibitions, and cultural tours6. Water activities in the underground river 7. Access to beaches, bays, and natural pool 8. Life jackets 9 Lounge chairs, hammocks and rest areas 9. Safety bag service during the river journey 10. Restrooms, dressing rooms and showers 11. Show "Xcaret Mexico Espectacular", a musical journey through the history of Mexico 12.Parking
Tour Exclusions：
1. Swim with dolphins 2.Snuba 3. Sea trek 4. Sky rider 5. Beers
6. Tips 7. Spa services 8. Other optional activities 9. Souvenirs
What to bring
1. Comfortable Clothes 2. Comfortable Shoes 3. Insect Repellent (Biodegradable) 4. Sunscreen Lotion (Biodegradable) 5. Swimming Suit 6. Towel 7. Sunglasses 8. Hat 9. Extra Cash (Pictures, Souvenirs, Tips & Personal Expenses) 10.Waterproof Camera
✓费用包含What's Included
1. 午餐, 饮品（园区内餐馆自助餐）；
2. 行程所提及景点门票；
3. 英西双语司机；
4. 豪华空调车酒店来回接送、过路费。
1. Lunch, drinks (Buffet Lunch in the park).
2. Tickets for the attractions mentioned in the itinerary.
3. English Spanish bilingual leader.
4. Luxury air-conditioned car hotel pick-up and drop-off, toll fee.
✕费用不含Not Included
1. 保险；
2. 园区内付费景点门票费（如：水肺潜水、与海豚嬉戏等）；
3. 私人性质费用（如Xel-Ha乐园购买相片及底片费用，洗衣，电话，购物等）；
4. 除费用包含外的其他费用。
1. Insurance.
2. Entrance fee for paid attractions in the park (e.g. scuba diving, playing with dolphins, etc.)
3. Private fees (such as Xel-Ha Park purchase photos, laundry, phone, shopping, etc.)
4. Anything apart from the cost included.
＄自费项目Optional Add-ons
🚌上下车地点Pick-up & Drop-off1
★出行提示Travel Tips
1. 该行程多为水上活动，请游客提前准备好泳衣、浴巾及适合装备。
2. 为保护生态，园区只允许使用含有二氧化钛和氧化锌的防晒霜。
3. 坎昆属于热带海洋气候，有蚊虫出没，请客人自备有效防蚊药水。
4. XEL-HA公园开放时间为：周一至周日08:30-18:00。
5. 4岁及以下儿童门票免费（免票儿童及购票儿童均需出示相关证明）。
6. 年龄在 12 岁以下且身高超过 4.5 英尺（大约1.3米）的儿童必须出示身份证，以证明他们的年龄。
7. 强烈建议您准时到达指定集合地点，客人迟到无法参加行程，本公司不承担可能会造成的经济损失。
1. This trip mainly involves water activities. Please prepare your swimsuit, towel and other suitable equipment in advance.
2. To protect the ecology, the park only allows the use of sunscreen containing titanium dioxide and zinc oxide.
3. Cancun has a tropical marine climate and is infested with mosquitoes. Please bring your own effective mosquito repellent.
4. XEL-HA Park opening hours: Monday to Sunday 08:30-18:00.
5. Children aged 4 and below can enter for free. (Both children who are exempt from the ticket and children who purchase the ticket are required to present relevant proof).
6. Children under 1.30m but under 12 years old must present their ID card to prove their age.
7. It is strongly recommended that you arrive at the designated meeting point on time. The company will not be responsible for any financial losses that may be caused by guests being late and unable to participate in the tour.
↩退改政策Cancellation Policy
1. 如遇天气、战争、罢工等人力不可抗拒因素无法游览，本公司将有权更改行程，景点门票费用退还，报名团费不退还；
2. 游客因个人原因临时自愿放弃游览，酒店住宿、交通等费用均不退还。
3. 取消条款如下：
a. 出发前32日以上免费改期或取消；
b. 出发前23-31日，取消收取50%罚款，改期加收20%手续费用；
c. 出发前24日内，恕不退改。
c. 订购之日到出发前48小时以上，可免费更改姓名与接送酒店。取消参照上述退改政策；
1. If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee.
2. Cancellation & Re-schedule Policy:
a. More than 32 days prior to departure date (EST): Free cancellation with full refund.
b. Less than 31 days but 25 days prior to departure date (EST):
Cancellation: 50% of total purchase amount can be refunded;
Re-schedule: 70% of total purchase amount can be refunded.
c. Less than 24 days prior to departure date (EST) or on departure day (EST): 100% penalty. No refund.
d. Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.
e. If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.
ℹ预订须知Know Before You Book展开Expand收起Collapse
1. 18岁以下未成年人需要至少一名家长或成年旅客全程陪同。
2. 在行程实际出行中，导游可能会根据天气、交通等情况，对您的行程进行适当调整（如景点游览顺序等），以确保行程顺利进行。如给您带来不便，敬请谅解！
3. 如遇景点临时关门、节假日休息。导致该景点无法参观，导游会根据实际情况调整为外观或以其他景点代替以保证行程的丰富性。如给您带来不便，敬请谅解！
4. 参团客人需跟团上导游买门票，不可自行带票或使用City Pass。如您坚持使用自带门票，我司将不再提供旅行当日全天交通、导游等服务，需您自行安排。
5. 如因特别情形(如天气、修路、罢工、封山、旅游车特殊状况)造成车辆晚点，敬请见谅。
6. 此行程需要与其他游客同乘车辆，为保证团上游客权益，出发时请提前到达上车地点候车，景点游览与集合时间请配合工作人员安排，避免出现超时而需个人额外支付费用的情况发生。
7. 团体需一起活动，途中若需离队，请务必征得司机同意，以免发生意外。
8. 预定时请备注酒店名称，具体位置和联系方式。
9.客人在指定时间在酒店大堂等待司机。
1. Customer under 18 years old MUST be accompanied by at least one adult.
2. The itinerary will be subject to traffic and weather.
3. In case of attraction closures (due to holidays or construction, etc.), the leader may make some necessary changes to the itinerary accordingly.
4. This tour does not accept any City Pass or your own tickets for the attraction. Passengers who take this tour need to purchase admission tickets from tour escort on the departure date. Otherwise, we will stop providing services on the day.
5. We make every effort to provide on-time service, it does not guarantee to arrive at or depart from any point as a specific time, which may be affected by any number of factor including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical problem.
6. Please reach the departure point on time and follow the arrangement of a tour escort.
7. Before doing an individual activity or leaving the group, please get the agreement of the tour guide.
8. Please inform hotel name, location and contact details when booking.
9. Guests should be waiting for tour leader in the hotel lobby at the designated time.
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