参团须知Terms & Conditions

The maximal waiting time for any late passengers is 10 minutes beyond the meeting time announced by the Tour Guide. While MoreAhead Travel makes every effort to provide on-time service, it does not guarantee to arrive at or depart from any point as a specific time, which may be affected by any number of factors including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical problems. MoreAhead Travel is not liable for any inconvenience or expense caused as a result of such a delay, not liable for the expense of connecting air or train or bus service missed as a result of a delay and not liable for any other travel expense caused as a result of a delay.

MoreAhead Travel reserves full control and discretion as to the seating of passengers and the right to change such seating at any time during the trip; however, seating arrangements will be made without regard to race, color, creed, or national origin.

MoreAhead Travel reserves the right, when operating conditions require, transferring passengers from one vehicle to another en route.

Dogs, cats, birds, or other animals will not be transported. Only certified service animals, trained for the purpose of accompanying a special needs traveler, will be permitted to travel with the qualified passenger at no additional charge.

MoreAhead Travel does not provide checked baggage service and assumes no liability of any kind for items/baggage placed onboard or underneath the bus in its baggage bins. You are responsible for placing your bag into the baggage bin and retrieving it at your destination. The compensation for any loss caused by the mechanical failure shall not exceed $200 per piece and for several damaged suitcases shall not exceed $30 per piece. If you need assistance, ask, and the driver will help you.

MoreAhead Travel reserves the right to refuse to transport a person

1. Under the influence of intoxicating liquor or drugs;
2. Who is incapable of taking care of him/her (this does not apply to people who are accompanied by an attendant or nurse);
3. Whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers;
4. Who fails to comply with or interfere with the duties of the driver and/or the tour guide;
5. Who refuses to permit a search for his or her personal property for weapons or who fails to provide positive identification upon request;
6. Who has a communicable disease and is identified by MoreAhead Travel as posing a direct threat to the health or safety of other passengers;
7. Who uses attraction tickets including CITYPASS purchase from other services than the tour guide;
8. Anyone who refuses to pay the mandatory charges.

All children under 18 years of age must be accompanied by an adult (18 years of age or over) when traveling with MoreAhead Travel. Unaccompanied children under the age of 18 are not permitted to travel on MoreAhead Travel buses. All children and babies accompanied by adult(s) are required to have a reservation of their own and the applicable regular fare must be paid for each such child or baby. In consideration of the guest safety, pregnant women are only allowed to join the tour if pregnant for 24 weeks or less by the end of the trip. The following documents are recommended to make your check-in process smooth:

1. A valid photo ID is required to board the bus.
2. Please present the electronic version or photocopy of the tour confirmation.
3. We recommend you provide us with a contact number (preferably cell) so we can contact you in the event of service disruption.

Smoking is prohibited aboard the bus in accordance with local law and prohibited in most hotel rooms. Customers are responsible for any penalty charged by the hotel in a non-smoking room at least $250 per room per night.

Tour attraction admission charges and meal expenses are subject to change at any time without notification. Any purchased ticket cannot be refunded for lower prices.

MoreAhead Travel may disclose the passenger's personal information, including ticket and payment information, as required by law, upon order of the court, by request of a government agency, by request of a law enforcement authority, or in the good faith belief that disclosure is necessary or advisable.

Normal health conditions are required to participate and enjoy our full itineraries. Contact us for specific policies or information regarding passengers with disabilities who do need to provide advance notification to make a reservation. MoreAhead Travel does not guarantee a wheelchair lift-equipped bus and/or seating availability to disabled passengers without prior notification and approval.

Customers are not allowed to bring food or beverages on board except for bottled water. Passengers are not permitted to consume or bring alcoholic beverages on board.

Hotels have different types of rooms, such as a King/Queen size bed or two double size twin beds. The maximum number of people who can legally stay in a room is 2 to 4 people. In addition, each hotel has a different method of charging the deposit, which requires the cooperation of the guests according to regulations. Please be noticed that most of the deposit collection and refund is handled by credit card. MoreAhead Travel guarantees the number of rooms for guests but does not guarantee the specific room type and location. Hotel check-in time is usually after 15:00. In case of Bed Bugs or room facility problems, please contact the tour guide or the front desk immediately.

Whether you attend the activities or not, for safety and compliance with local regulations, passengers are kindly requested to disembark at each scheduled attraction. Remaining on the bus during stops is not permitted. And please make sure to take your valuables with you. If you need to return to the vehicle to retrieve any belongings, please contact the tour guide for assistance. Please fasten the seat belt; no one shall stand while the vehicle is in motion. MoreAhead Travel shall not be responsible for any injuries caused by customers' negligence. Bus drivers are entitled to determine the speed, routing, and how to use hand-free devices based on weather and traffic conditions. All accidents should be reported to bus companies and MoreAhead Travel is not responsible for any injury or loss as a tour operator.

Persons traveling across the U.S.–Canada border should ascertain information on documents needed to cross the border from the relevant U.S. and Canadian government agencies as such requirements are subject to change. A valid passport is required for citizens of any nation, including citizens of the United States and Canada, to cross the border in either direction between the United States and Canada. Passengers are advised to consult with their government if they seek to cross the border without a valid passport. For U.S. Government information, passengers should consult with U.S. Customs and Border Protection at www.cbp.gov. For Canadian Government information, passengers should consult with the Canadian Border Services Agency at www.cbsa.gc.ca. Passengers traveling across borders should consult the relevant government authorities of the countries involved to understand the latest required documents and ensure they have all necessary certificates and paperwork for the countries included in the itinerary before joining the tour. A guardian traveling with children must provide proof of custody or notarized parental authorization for travel. An adult accompanying a child who is neither a parent nor guardian of the child should have written permission from a parent or guardian to accompany the child across the border, including the name and contact information of the parent or guardian. Luggage is subject to inspection when crossing international borders. You will be asked to declare any items subject to duty upon crossing the border. MoreAhead Travel is not responsible for any luggage crossing international borders. Passengers must claim all luggage at the border crossing point before proceeding. No luggage is allowed across the border unless claimed by a passenger. MoreAhead Travel will not provide free transportation to a passenger denied entry across an international border.

We may alter these terms and conditions from time to time and post the new version on our website. It is your responsibility to check the terms and conditions on our website regularly and prior to making a reservation. Unless specifically stated otherwise herein or required by law, MoreAhead Travel shall not be liable for any consequential, compensatory, indirect, incidental or punitive damages arising out of or in connection with the performance of its obligations under these terms and conditions.

In case of any incidents or accidents, as a tour operator, MoreAhead Travel shall not interfere with the operations of each attraction, hotel or bus company. The maximal compensation amount which MoreAhead Travel is responsible for shall not exceed the purchase price directly related to that specific incident. Contrary to popular belief, neither motor coach carriers nor tour operators are required to compensate passengers whose buses are delayed or canceled. However, as a goodwill gesture, we are willing to offer the following compensation based on the length of mechanical delay voluntarily:

• Within 3 hours: There is no compensation.
• Between 3 and 6 hours: A complimentary snack or meal equivalent to USD $10 per passenger.
• More than 6 hours: A refund of one day's bus rental rate (usually at USD $800) shared by the amount of passengers on board.

In case a payment receipt is requested, please kindly provide your email address to the tour guide, and your request will be processed within 3–5 business days.

To capture the highlights of our wonderful journey, our tour leaders will take some photos and videos throughout the trip. All the photos and videos will be used solely for company marketing and may be shared on various social media platforms. If you do not wish to appear in any videos or photos, please inform us promptly, and we will respect your preference and ensure that you are not included.